Terms of Sale in effect as of 2026.

THESE TERMS OF SALE CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES AS WELL AS APPLICABLE LIMITATIONS AND EXCLUSIONS. PLEASE READ THEM CAREFULLY. This Agreement covers the terms and conditions (the “Terms of Sale”) that apply to a customer’s (“You” or “Your”) purchase from TSI Surfaces Inc. (“Surfaces Inc.”) and its suppliers’ ( “Suppliers”) products as sold through www.surfacesinc.ca (the “Website” or “Site”). As a condition of Your purchase of products from the Website, You accept and agree to be bound by these Terms of Sale. These Terms of Sale are subject to change at any time and without prior written notice, at TSI Surfaces Inc. sole discretion. BY ACCEPTING THESE TERMS OF SALE YOU ALSO AGREE TO ACCEPT THE WEBSITE TERMS OF USE, WHICH CAN BE FOUND AT: www.surfacesinc.ca/terms-conditions

1. Product Presentation and Pricing:

Product Pricing:
The price of a product shown on the Site represents the full retail price for the product as set by TSI Surfaces Inc. and/or the manufacturer or supplier of the product in question and is based on standard industry practice or the estimated retail value for a comparable product offered elsewhere (the “Price List”).
Notwithstanding any contrary information indicated in these terms of sale, the price displayed does not include shipping and handling charges, customs duties, and other taxes applicable to your order.
You acknowledge that placing an item in a cart on the Website does not reserve the List Price for the subject product shown at that time for a future purchase. It is possible the List Price of the item in Your cart may increase or decrease between the time You place the item in Your cart and the time You actually purchase the product in question. The final and total cost of th
e order will be adjusted according to this variation higher or lower.
Site Content and Product Descriptions:
TSI Surfaces Inc. is not liable for any errors on and/or omissions from the Site, including but not limited to any product presentation page for any product listed for sale on the Site. TSI Surfaces Inc. has the right to change the information, prices, specifications, and descriptions for any products or services presented on the Site at any time without notice. TSI Surfaces Inc. does not guarantee that any product description or content on the Site is accurate, complete, reliable, current, or free of error.
TSI Surfaces Inc. is under no obligation to fulfill an order for a product that was advertised at an incorrect List Price. If there is a mistake in the List Price of a product or service You have ordered, TSI Surfaces Inc. will inform You with as little delay as reasonably possible. After You have been informed of the correct List Price for the product in question, You will be given an opportunity to reorder the product at the correct List Price through a separate transaction (subject to the terms and conditions of these Terms of Sale). If You have already paid for the product in question at the incorrect List Price, TSI Surfaces Inc. will refund You the full amount paid subject to these Terms of Sale.
TSI Surfaces Inc. makes all reasonable efforts to correctly display the color, texture, and details of products presented on the Site. However, TSI Surfaces Inc. cannot guarantee that the color, texture, or detail You see match that of the actual product. Differences in color, texture, and details may occur, as a result of but not limited to the computer monitor used to view the products on the Site and the display settings and capabilities of such monitor.
2. Processing of Orders:

Receiving an electronic or other type of order confirmation does not imply that TSI Surfaces Inc. has accepted Your order, neither does it guarantee TSI Surfaces Inc.’s offer to sell the products in question. All orders are received and accepted in the Province of Ontario, Canada.
After receiving Your order, TSI Surfaces Inc. reserves the right to decline, refuse, or cancel Your order at any time for reasons including but not limited to (i) non-availability of products, (ii) unsatisfied payment terms, (iii) product pricing mistakes, (iv) restrictions or interdictions on the products’ sale or use, (v) if TSI Surfaces Inc. determines, at its sole discretion, that Your order was made for commercial resale purposes, and/or (vi) any other violation of these Terms of Sale. If You have already paid for the order and TSI Surfaces Inc. cancels it, TSI Surfaces Inc. will immediately issue a refund of the exact amount remitted for the unaccepted or cancelled order.
3. Customized Orders:

Some products available from TSI Surfaces Inc. may be labelled on the Site as, described on TSI Surfaces Inc’s product quote or invoice as, or otherwise confirmed by TSI Surfaces Inc. as a customized product (collectively referred to as “Customized Orders”).
Unless indicated otherwise in these Terms of Sale, Customized Orders cannot be altered, cancelled, or refunded once an invoice has been issued.
All deliveries of Customized Orders must be accepted within thirty (30) days of TSI Surfaces Inc’s or its agent’s first attempt at delivery (the “First Delivery Attempt”), otherwise storage fees will be applied to Your order (75$ / skid / month). If delivery of a Customized Order is not accepted within sixty (60) days of the First Delivery Attempt, the Customized Order will become the property of TSI Surfaces Inc. or the supplier.
Delivery times cannot be guaranteed for Customized Orders. Delivery lead times for Customized Orders are estimations only and may be subject to change.
4. Container Orders:

Products can be purchased from TSI Surfaces Inc. by the container (“Container Orders”). Container Orders must be placed by contacting TSI Surfaces Inc. by phone at 905-615-9700 (North American customers) or email Customer Service at cs@surfacesinc.ca. Different products and delivery locations require different Container Order lead times, which may vary significantly.
Fifty percent (50%) of a Container Order must be paid to Surfaces Inc. as soon as the order is placed (called the “Container Order Deposit”), with the remaining fifty percent (50%) due upon delivery.
Unless otherwise stipulated in these Terms of Sale, Container Order deliveries must be arranged with a TSI surfaces Inc. representative. Container Order delivery options will vary depending on the kinds of products ordered and the delivery address. All other terms provided in these Terms of Service relating to delivery (including but not limited to the Delivery Cost section) are also applicable on Container Orders.
Container Orders that are also Customized Orders are subject to the payment terms outlined in Section 3 above.
You must open a commercial account (“Commercial account opening Form”) with TSI Surfaces Inc. and have it approved by the TSI Surfaces Inc. credit team prior to placing Your Container Order, otherwise Your Container Order will not be accepted.
5. Modifications and Cancellations:

Order Cancellations:
Orders other than Customized Orders and Container Orders may be cancelled before delivery has been confirmed, subject to these Terms of Sale.
Order Cancellation requests must be sent to cs@surfacesinc.ca and received and acknowledged by Surfaces Inc. before delivery or pick-up of the order, in accordance with these Terms of Sale.
If the order has been already prepared for pick-up by our supplier at the time the cancellation request is received, Order Cancellation fees may apply.
Order Modifications:
For orders other than Customized Orders and Container Orders, modifications to an order may be requested so long as You understand that:
Your modified order may entail additional charges;
Your modified order may result in changes to shipping, handling, and/or delivery costs;
Your modified order may produce a delivery delay;
You must submit Your request for modification to cs@surfacesinc.ca; and
Your modification request must be received and acknowledged by TSI Surfaces Inc. before delivery or pick-up of the order, as per these Terms of Sale.
6. Terms of Payment:

Terms of payment are at TSI Surfaces Inc’s sole discretion. Unless otherwise confirmed in writing by TSI Surfaces Inc., payment must be received, authorized, or secured in a form approved by TSI Surfaces Inc. prior to its acceptance of an order.
Order must be paid using an approved credit card, wire transfer, electronic funds transfer, or some other prearranged payment method stipulated in a written agreement and accepted by TSI Surfaces Inc.
Invoices are due and payable by the date(s) specified on the invoice through electronic (including but not limited to email) confirmation between TSI Surfaces Inc. and You.
TSI Surfaces Inc. may separately invoice parts of an order.
Orders are not binding until they are accepted by TSI Surfaces Inc. (see the Processing of Orders section above).
Any estimates given by TSI Surfaces Inc. are only valid for the period stated on the estimate. TSI Surfaces Inc. reserves the right to adjust or cancel estimates as required.
7. Shipping and Delivery:

General:
TSI surfaces Inc., offers international delivery based on Your Shipping Address. Some restrictions may apply depending on the size and contents of Your order and any legal restrictions. Shipping is not available to post office boxes.
Shipping Address:
TSI Surfaces Inc. delivery agent(s) will deliver Your order to the Shipping Address provided at time of purchase, which is written on Your order’s invoice (referred to as the “Shipping Address”).
Estimates:
Delivery dates or lead times provided by TSI Surfaces Inc. are estimated dates/times only and subject to change. Surfaces Inc. cannot guarantee the date or time Your order is delivered.
The actual delivery date for Your order depends on many factors, including but not limited to the size and contents of Your order, the delivery method, and chosen delivery option(s) that were available when Your order was processed.
Delivery Cost:
You are responsible for all costs, including but not limited to customs and duties, related to the shipping and delivery of Your order to the Shipping Address.
You must provide TSI surfaces Inc. with accurate and complete information to facilitate the delivery of Your order by Surfaces Inc. and/or its delivery agents.
The shipping rates and delivery pricing provided by TSI Surfaces Inc. are for Standard In-Home and Business Delivery only. Additional charges may apply if Surfaces Inc. is unable to contact You before the delivery date, or if You are unable or unavailable to accept delivery of Your order, or if Your order must be redirected at Your request.
If the quoted shipping rate and/or delivery pricing is incorrect due to typographical error, a mistake in the product’s attributes as described by a Supplier, or a pricing error by TSI Surfaces Inc.’s delivery agents, TSI Surfaces Inc. has the right to refuse, adjust, or cancel the order, even if the order has been confirmed and/or the payment has been received.
Notwithstanding any contrary information indicated in these terms of sale, the price displayed does not include shipping and handling charges, customs duties, and other taxes applicable to your order.
Delivery Options:
Standard In-Home Delivery: Your order will be delivered to the Shipping Address only, unless a different agreement is made in writing with TSI Surfaces Inc. Standard Home Delivery includes delivery to the Shipping Address and the unloading of the truck by TSI Surfaces Inc. delivery agents. If the delivery is to a house, the TSI Surfaces Inc. delivery agent will unload Your order from the delivery truck and leave it as close to the front of the door or other door that accesses the house as possible or in the garage. There are many factors that can effect what is possible and not possible to do in a residential delivery. It is up to the sole discretion of the Delivery agent what he or she can or cannot do. If the goods are on a pallet, the same applies, the driver will do his best to leave the pallet as close as the situation allows to the home or door or garage or in the garage if possible, it is up to the discretion of the driver what is possible to do or not do. If the goods are on a pallet they must remain that way, it is not our responsibility to open up the pallets and remove the goods from the pallet.
If the delivery is in a condo, the above applies; the agent will do their best to place the goods as close to the entrance or loading dock or service elevator area as possible.
If the delivery is to a business, and the goods are on a pallet, if the business has a dock level receiving area and the means to unload the pallet we will deliver via dock level. Otherwise we will drop the pallet or goods via tail gate (extra charges may apply) as close to an entrance or overhead door as possible. With full discretion to the driver of what is and isn’t possible to do.
If the goods are required to be delivered inside a home, condo or business, special arrangements have to made with TSI Surfaces Inc, in advance, charges apply
Order Inspection and Receipt:
Ownership of the products in Your order is transferred from TSI Surfaces Inc. and/or the supplier to You once the order has been delivered to Your Shipping Address and You have accepted the order.
Upon delivery of Your order, You must inspect the delivery for missing items and damages. Any loss or damage claims must be recorded and filed according to these Terms of Sale.
Risk of loss for Your purchased products is transferred to You upon transfer of title as explained above.
8. Claims:

Manufacturer Warranty and Claims:
TSI Surfaces Inc. offers no other warranties except those explained in these Terms of Sale and the warranty provided by the manufacturer of a given product that is in effect on the date that product is purchased.
All warranties offered are provided solely by product manufacturers. Limited warranties for specific products sold by TSI Surfaces Inc. or the supplier is communicated under the “Warranty” section of each product’s display page(s) on the Site. Each limited warranty applies to every respective product sale by TSI Surfaces Inc. or the supplier.
Any such warranties are considered in effect and will be honored by TSI Surfaces Inc. only if You have paid in full for the warrantied product.
Before You can return any product, You must contact TSI Surfaces Inc. to receive a Warranty Authorization (WA) number within the time period provided by the manufacturer (please refer to the specific manufacturer’s warranty for the product). The WA number can only be used for its associated product. The returned product must match the product described in the Warranty Authorization in order to be accepted for return.
All returns must be received by the manufacturer or supplier within thirty (30) days of Your receipt of the WA number. Shipping arrangements for returns must be processed by TSI Surfaces Inc.’s shipping department. You are responsible for any shipping charges associated with returning Your order unless the manufacturer has stated in its warranty that it will accept responsibility for such costs. Where possible or as specified by the manufacturer’s warranty, Your order must be in “as new” condition and in its original packaging, including all warranty materials, manuals, and other accessories. To return Your order, You must include the original packing slip and indicate the WA number on the outside of the return shipment packaging.
TSI Surfaces Inc. may ask You to submit a brief written explanation as to why You want to return a product and provide photos of the product in question if You would like to make a warranty claim. An on-site product inspection may also be required. A Surfaces Inc. representative will inform You of any details relating to Your warranty claim. Warranty claim validations are at the sole discretion of Surfaces Inc.
Claims for Shipping Mistakes and Damages:
Once an order has been delivered to the Shipping Address, You are responsible for inspecting the order as per these Terms of Sale.
If any items are missing or damaged, please do the following:
write down how many boxes are damaged and/or missing contents beside Your signature on the delivery receipt provided by Surfaces Inc. or the shipping agent (the “Delivery Receipt”);
take pictures of the order as it arrived at the Shipping Address;
write down details of the damaged or missing materials using the words “damaged” or “missing” as applicable; and
report the damaged or missing material to Surfaces Inc. at claims@surfacesinc.ca within thirty (30) days of the date You received Your order.
Upon following Surfaces Inc.’s claims process as described in these Terms of Sale and once Surfaces Inc. has validated Your claim, it is then at Surfaces Inc’s sole discretion to arrange to either reship replacement product(s) in the case of damages or additional product(s) in the case of missing items at Surfaces Inc.’s expense or give You compensating credit for the value of the damaged or missing items.
c. 30-Day Money-Back Guarantee: View return policy
9. Disclaimer:

THE WARRANTIES MADE IN THESE TERMS OF SALE ARE SPECIFIC TO THE MANUFACTURER(S) OF THE PRODUCTS OFFERED. OTHER THAN THE MANUFACTURER’S WARRANTY AND THE AFOREMENTIONED GUARANTEE, TSI SURFACES INC. DISAVOWS ANY OTHER WARRANTY, GUARANTEE, REPRESENTATION, ENDORSEMENT, OR CONDITION, WHETHER EXPRESS OR IMPLIED, OR ARISING FROM STATUTE OR OPERATION OF LAW, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY, DURABILITY, QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE (WHETHER OR NOT TSI SURFACES INC. KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS AWARE OF ANY SUCH PURPOSE) REGARDING THESE TERMS OF SALE, THE WEBSITE, AND ALL PRODUCTS PRESENTED OR REFERENCED THEREIN. TSI SURFACES INC. ALSO DISAVOWS ANY IMPLIED WARRANTY THAT MAY ARISE FROM TRADE USAGE, OUT OF A COURSE OF DEALING OR PERFORMANCE, OR BY OPERATION OF LAW. TSI SURFACES INC. DOES NOT CLAIM THAT ANY PRODUCT(S) AVAILABLE FOR SALE ON ITS SITE ARE ERROR- OR DEFECT-FREE, NOR CLAIM THAT EVERY DEFECT WILL BE CORRECTED, NOR THAT ANY PRODUCTS COMPLY WITH THE PARTICULAR REGULATORY RESTRICTIONS OF ANY GIVEN GEOGRAPHICAL AREA. IT IS THE PURCHASER’S RESPONSIBILITY TO ENSURE THAT USE OF ANY PRODUCTS PURCHASED IS IN CONFORMITY WITH ALL LOCAL, REGIONAL, NATIONAL, AND INTERNATIONAL CODES AND REGULATIONS. FURTHERMORE, TSI SURFACES INC. DOES NOT OFFER ANY WARRANTY AGAINST ERRORS, DEFECTS, MISTAKES, OR DATA ERRORS, CONTENT, INFORMATION, MATERIALS, REPORTS, OR SUBSTANCE OF THE SITE, ANY UNAUTHORIZED ACCESS TO OR USE OF ITS SECURE SERVERS AND/OR ANY AND ALL PERSONAL AND/OR FINANCIAL INFORMATION STORED ON THOSE SERVERS, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE OR BY WAY OF ANY ELECTRONIC MAIL OR COMMUNICATION SENT BY TSI SURFACES INC., ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT BY ANY THIRD PARTY, OR ANY LOSS OR DAMAGE OF ANY KIND THAT RESULTS FROM USING THE SITE, ANY DATA, CONTENT, INFORMATION, MATERIALS, OR SUBSTANCE OF THE SITE OR ANY CONTENT THAT IS POSTED, EMAILED, TRANSMITTED, OR MADE AVAILABLE BY OTHER MEANS THROUGH THE SITE. THE SITE AND ALL ITS CONTENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU ACCEPT TO USE THE SITE AT YOUR OWN RISK.

10. Limitation of Liability:

TSI SURFACES INC. ACCEPTS NO LIABILITY OTHER THAN REMEDIES EXPRESSLY STATED HEREIN. YOU AGREE THAT TSI SURFACES INC., ITS SUBSIDIARIES AND RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, DISTRIBUTORS, AND OTHER REPRESENTATIVES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFIT, REVENUE, GOODWILL, DATA, OPPORTUNITY, OR BUSINESS, NOR FOR ANY OTHER DIRECT, FINANCIAL, CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES CAUSED IN ANY WAY WHATSOEVER IN RELATION TO THESE TERMS OF SALE, THE SITE, YOUR USE OF THE SITE, OR YOUR PURCHASE OF ANY PRODUCT FROM THE SITE, IRRESPECTIVE OF THE THEORY OF LIABILITY, INCLUDING WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY EVEN IF SUCH DAMAGES WERE FORESEEABLE OR IF TSI SURFACES INC. WAS ADVISED OF SUCH POTENTIAL DAMAGES. YOU AGREE THAT WITH REGARD TO ANY LIABILITY RELATED TO THE SITE, THESE TERMS OF SALE, AND YOUR PURCHASE OF PRODUCTS OR SERVICES FROM TSI SURFACES INC. OR A SUPPLIER THROUGH THE SITE, TSI SURFACES INC. IS NOT LIABLE OR RESPONSIBLE FOR ANY DAMAGES ABOVE THE TOTAL DOLLAR AMOUNT PAID BY YOU FOR YOUR ORDER THAT IS THE SUBJECT OF THE ALLEGED LIABILITY. THIS LIMITATION WILL APPLY IRRESPECTIVE OF THE KIND OF ACTION (I.E., WHETHER THE LAWSUIT IS IN CONTRACT, TORT, INCLUDING NEGLIGENCE, WARRANTY, OR ANY OTHER THEORY OF LIABILITY). TSI SURFACES INC.’S SITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT OWNED OR CONTROLLED BY TSI SURFACES INC. TSI SURFACES INC. ASSUMES NO RESPONSIBILTY FOR THE CONTENT, INFORMATION, PRIVACY POLICIES, OR TERMS OF USE OF ANY THIRD-PARTY WEBSITE. TSI SURFACES INC. DOES NOT WARRANT THE CONTENT OR MATERIALS OF ANY THIRD-PARTY WEBSITE. TSI SURFACES INC. PROVIDES LINKS TO SUCH CONTENT PURELY AS A CONVENIENCE TO USERS. INCLUDING ANY SUCH LINK DOES NOT IMPLY ENDORSEMENT, INVESTIGATION, OR VERIFICATION BY TSI SURFACES INC. OF THE INFORMATION CONTAINED THEREIN. BY USING THE SITE, YOU RELIEVE TSI SURFACES INC. OF ANY AND ALL LIABILITY REGARDING YOUR ACCESS TO OR USE OF ANY THIRD-PARTY WEBSITE. FOR THAT REASON, TSI SURFACES INC. ENCOURAGES USERS TO READ THE TERMS AND CONDITIONS, PRIVACY POLICY, AND TERMS OF USE FOR ANY THIRD-PARTY WEBSITE THAT YOU VISIT, INCLUDING THOSE TO WHICH YOU ARE DIRECTED VIA A LINK ON SURFACES INC.’S SITE. THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE FULL EXTENT PERMITTED BY LAW.

11. Governing Law:

Notwithstanding any contrary information indicated in these terms of sale, the price displayed does not include shipping and handling charges, customs duties, and other taxes applicable to your order.
You also agree to submit to the jurisdiction and courts of the Province of Ontario on a voluntary basis and accept responsibility for complying with that province’s laws.
To clarify the above, You hereby waive (1) any right to object to the venue or jurisdiction because it is an inconvenient forum or for any other reason and (2) any statutory or other right provided by Your jurisdiction in which You are a resident to hold a court case or arbitration relating to these Terms of Sale for adjudication or resolution in Your jurisdiction.
Any rule of interpretation, law, or regulation that allows a contract to be interpreted against the drafter will not apply to these Terms of Sale.
12. Currency:

All references to dollar amounts, including prices, on TSI Surfaces Inc.’s Site and in these Terms of Sale are in Canadian currency.

13. Arbitration:

You agree that any dispute, controversy, or claim between You and TSI Surfaces Inc., whether it involves a third party, arises out of, in connection with, or in relation to Your relationship or agreement with TSI Surfaces Inc., these Terms of Sale, the purchase or use of products from TSI Surfaces Inc., and/or privacy or confidentiality rights, including, without limitation, any dispute regarding: (i) the existence, validity, application, interpretation, performance, enforcement, or termination of these Terms of Sale; or (ii) the quality, suitability, fitness, salability, durability, safety, design, manufacture, distribution, sale, purchase, delivery, instruction, warning, performance, or use of any product purchased from TSI Surfaces Inc.(referred to collectively as a “Dispute”) will be solely and exclusively referred for arbitration in and resolved according to the laws of Ontario.

14. Terms of Use:

Your access to and use of the Site is governed by these Terms of Sale and TSI Surfaces Inc.’s Terms of Use located at www.surfacesinc.ca.
Accessing and using this Site means that You accept unconditionally the Terms of Use.
The Terms of Use are subject to change at any time without notice and at TSI Surfaces Inc.’s sole discretion. You should periodically review the Terms of Use and applicable policies to ensure You understand the terms and conditions governing Your use of this Site.
15. Inurement:

These Terms of Sale and its rights and obligations will be binding on and inure to the benefit of the parties and their successors and permitted assigns.

16. Force Majeure:

Neither TSI Surfaces Inc., nor any TSI Surfaces Inc. supplier, agent, or contractor will be responsible for an inability to fulfill any of their obligations nor for any damages of any kind in law or equity that You may endure that result from such an inability or delay, if such inability or delay is beyond the control of TSI Surfaces Inc., a supplier, agent, or contractor, including but not limited to any act of God or public enemy, acts of government, riots, strikes, quarantines, accidents, or the inherent nature or vice of goods transportation.